Installation, Service and Maintenance

Overview
We retain a national network of experienced service and maintenance professionals to ensure that Provision’s 3D Holographic-based kiosks and Holographic Displays will maintain our machines with the highest level of reliability and trouble-free operations.

Accordingly, following deployment, service and maintenance are essential for keeping a 3D Holographic kiosk or display operating properly. Our integrated support infrastructure has been developed to answer the critical service requirements of displays and kiosks in the field. Our company-wide dedication to service and our long-term commitment to our customers ensure that deployed 3D Holographic displays and kiosks will stay up and running at maximum efficiency.

Provision offers a full suite of services in the U.S. carried out by experienced technicians trained on Provision’s systems.

The Installation Process

Installation
A technician will perform the following services at the site during the installation of the Holographic display or kiosk:
 
Verify the arrival of the display or kiosk, unpack and inspect the system and components for any possible

Install the display or kiosk and connect any necessary cables, power lines, etc.

Test the system or kiosk and perform fundamental hard ware and software troubleshooting.

Training of on-site personnel

Create an installation report and clean the area of all packing materials and debris accumulated as a result of the installation.

A post installation Quality Assurance call.
Site Survey
A comprehensive site survey will determine the site’s accessibility, condition, and potential problems that could occur during the installation process and suggest corrective action before installation.
Site Preparation
A technician will prepare the site for installation by insuring all necessary communication lines, power sources, and cabling are installed and ready to go.

Remedial Break & Fix

Our technicians will perform any necessary maintenance on site, including:

Swap out defective and malfunctioning hardware
shipping damage

Run diagnostics and generate reports as necessary

Clean unit exterior and test all hardware/software

Provision’s displays and kiosks are designed to have minimal custodial service. Custodial services are typically handled by on-site client personnel to ensure the Holographic displays and kiosks are eye-catching and functioning at their full efficiency. Services include:

Interior and exterior cleaning of display or kiosk

Service printer; fill/replace paper as needed

Verify connections, lines and cables, or any other service the customer deems necessary during a custodial visit

On Site Service

Overview
Your request for service is initiated and routed through Provision’s closed-loop process that ensures the rapid repair of your Holographic display or kiosk. Our streamlined process ensures minimal downtime, rapid response, and world-class quality customer service.

Provision has expert service technicians throughout the United States, which allows us to provide optimum coverage and rapid on-site response on your equipment. Technicians receive on-going technical training on all of our products.

Remote Maintenance

Management
Provision’s proprietary Holographic display systems are designed to have 24/7 access and be seamlessly integrated for remote management. This allows administrators to maintain a disperse network of Holographic displays or kiosks from a single, central location, enabling technicians to isolate and resolve system problems as they occur – without having to visit individual kiosks.

Remote management is key to efficient system or kiosk network administration and is crucial in minimizing total cost of ownership. Provision’s suite of remote management tools allows cost-effective monitoring of large, complex and geographically disperse networks.
Provision provides the ability to remotely monitor your display or kiosk in real-time for technical errors and can provide for an automated response via email or phone.

The benefits of remote administration and diagnostics are realized through faster response times to critical issues and the ability to use off-site technical specialists for problem solving and system repair. This results in more uptime and satisfied customers.
Maintenance
Remote maintenance is an essential function of any distributed display or kiosk deployment. Ideally, a single, centralized workstation allows an administrator to check the status of and update all display or kiosk files, including operating system, applications, configuration and media files.

Provision’s remote management tools serve multiple functions:

         Ensure system robustness

         Improve system availability

         Facilitate systems management from a central location

         Increase product supportability

         Reduce the costs associated with deploying and maintaining displays and kiosks

Reduce the costs associated with deploying and maintaining displays and kiosks

For More Information Please
Contact Us At:

Provision Interactive Technologies, Inc.
9253 Eton Ave., Chatsworth, CA 91311
Tel: 818.775.1624
Fax: 818.775.1628
www.provision.tv